Refund policy
Return & Refund Policy
At CozyVista92, we want customers to shop with confidence. If you are not satisfied with an eligible purchase, we offer free returns within 30 days in accordance with the terms below.
1. 30-Day Return Period
You may request a return within 30 days from the date your order is delivered.
To be eligible for a return, the item should generally be returned in substantially the same condition in which it was received, together with included parts and accessories where applicable.
Please retain the original packaging when reasonably possible, as it may help protect the product during return transportation.
2. Free Returns
Eligible returns made within the 30-day return period are provided free of charge. Customers will not be required to pay return shipping charges for an approved return processed according to our instructions.
Before returning any item, please contact:
support@CozyVista92.space
Include your order number, the item you wish to return, and a brief explanation of your request. Our customer service team will provide the appropriate return instructions.
Please do not send products to an address without first receiving return instructions from us.
3. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from the product ordered, contact us as soon as reasonably possible.
When appropriate, we may ask you to provide photographs or other information that allows us to verify the issue and determine the appropriate resolution.
Depending on the circumstances and product availability, an eligible claim may be resolved through a replacement, refund, or another appropriate solution.
4. Refunds
After an approved returned product has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will normally be issued to the original payment method used for the purchase.
After a refund has been issued by us, additional processing time may be required by your bank, credit card issuer, or payment provider before the funds appear in your account. Such external processing times are outside our control.
5. Exchanges
If you wish to obtain a different product, please contact our customer service team. Depending on product availability and the circumstances of your request, we will provide available options.
6. Return Exceptions
Certain items may not qualify for return where a return is prohibited by applicable law, where an item has been materially altered or damaged after delivery through misuse, or in other circumstances where a return cannot reasonably be accepted.
Nothing in this policy limits any mandatory consumer rights available to you under applicable law.
7. Contact Us About a Return
CozyVista92
2849 Country Club Dr
Madisonville, KY, United States
Phone: 1-270-871-2778
Email: support@CozyVista92.space